Q. What Is It?
A. The NEW PortONE CleanMail Service saves you time and money by automatically cleaning both Viruses and Junk Email before they ever make it to your computer!
Q. How Does the Port One Internet CleanMail Service Work?
A. Junk Email is removed with a Triple-cleaning system, employing Real-Time Blocking Lists (RBLs), Heuristic Rules and Directory Harvest Attack protection. This combination cleans Junk Email, while allowing legitimate messages through.
Real-Time Blocking Lists deny known mass-Emailers the ability to deliver messages to your address.
Heuristic rules screen your message for typical Junk Email content, such as 3 *'s in a row, 5 !'s in a row, or the word FREE in capitals. By combining over 400 of these rules, a Junk Email probability is created in 5 categories:
(a) Bulk Email
(b) Sexually Explicit
(c) Get Rich Quick
(d) Racially Insensitive
(e) Special Offers.
Then, this probability is compared to YOUR INDIVIDUAL settings, and if the message is determined to be Junk Email, it is stored in your quarantine area. Amazingly, this all happens in less than 1 second and is the most effective way to remove the majority of Junk Email!
Directory Harvest Attack blocking keeps "web crawlers", who hunt the Internet's mail servers for working Email addresses, from detecting your protected address.
Virus Protection is performed by McAfee Anti-virus. With automatic updates on our servers, you never need to worry about not having the newest virus definitions.
Q. How do I log into my PortONE CleanMail Message Center?
A. To access your PortONE Internet Clean Mail Service Message Center:
Visit the PortONE Internet CleanMail Service web address using the "Login" link on the top of the page.
Click on the “Message Center” login box at the top right-hand corner of the CleanMail web page.
Enter your current PortONE Internet CleanMail Email address and password in the provided fields and click the green Log In button.
Once inside your PortONE CleanMail Message Center you will see any detained junk Email messages as well as any messages that have been quarantined due to virus detection.
Q. How do I retrieve a piece of “good” mail that has been caught in my CleanMail Message Center quarantine area?
A. You should log into your PortONE CleanMail Message Center and review your detained messages for any "legitimate" message that may have been mistakenly detained and you can then choose to leave the message in the quarantine area for removal or you can choose the option to deliver the message to your inbox.
Q. Why Did a Message Get Through PCMS Filtering?
A. Check your CleanMail account settings to confirm that spam and virus protection is enabled.
Check to see if the message was sent to a distribution list instead of being addressed to an you directly.
Check to see if the sender's address or domain is in the approved mailing list field.
Check to see if your CleanMail filter settings are high enough to catch spam messages.
Check to see if the Email simply is not spam-like enough to quarantine.
Q. Where Does My Cleaned Mail Go?
A. Once email has been stored in your quarantine area, you have the option of visiting our easy-to-use Message Center to review, deliver, or delete it. If you prefer not review these messages, they will be automatically removed after 14 days.
Q. Can I Control How Aggressively It Cleans?
A. Yes! From within the Message Center, you have the option of also adjusting your Junk Email sensitivity in each category and specifying specific addresses/domains for which the system should always (or never) deliver messages to you. This will ensure that you control how your mail is cleaned!
Q. What are the Features and Benefits?
A. No software to buy, download, or install
Easy to use, intuitive user interface
Triple-Cleaning catches Junk Email while allowing legitimate messages to pass through
User-selectable Cleaning Controls let you select the aggressiveness of your cleaning
Message Center keeps copies of cleaned mail for 14 days giving you time to review them
Cleans 99.99% of viruses with McAfee® Anti-Virus software—includes automatic updates
Reduces incoming bandwidth and Email download time
Works with nearly all ISPs
Netscape 4.0 - 4.79
Instructions for modifying your existing email setting within your email client / program.
NOTE: This will replace your original / current email account with your NEW PortONE CleanMail Service account.
Step #1:
- Select (Edit) --> (Preferences) and the Preferences window will appear.
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Step #2:
- Select the (Mail & Groups / Mail & Newsgroups) category and expand it by single clicking the plus (+) sign off to the left of the category.
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Step #3:
- Select the (Identity) sub-category and change / modify the (Email Address) to your new PortONE CleanMail Service Email Address (userID@portone.com).
The (Reply-to Address) should be left blank.
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Step #4a:
- Select the (Mail Server) sub-category (---If you have Add, Edit and Delete off to the right of the (Mail Server) sub-category, please refer to Step #4b---) and change / modify your (Mail Server Username) to your PortONE CleanMail Service Username (listed on your e-mail from PortONE Internet)*, and the (Incoming Mail Server) to the PortONE CleanMail Service Server (listed on your e-mail from PortONE Internet). Make sure (Leave Messages on Server after retrieval) is NOT checked. Click (OK)
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Step #4b:
- Select the (Mail Server)sub-category then select (Edit) and change / modify your (Mail Server Username) to your PortONE CleanMail Service Username (listed on your e-mail from PortONE Internet)*, and the (Incoming Mail Server) to the PortONE CleanMail Service Server (listed on your e-mail from PortONE Internet).
Make sure (Use Secure Socket Layer (SSL) or TLS for outgoing messages) is NOT checked.
Select the (POP) tab and verify that (Leave messages on server) is NOT checked. Click (OK)
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Frequently Asked Questions
