Q . How do I set up my e-mail in Outlook Express version 5, 5.5, or 6?
A. 1) Open the Outlook Express Program
2) Go to Tools on the Menu bar, Select Accounts
3) Select the “Mail” tab
4) Remove any other accounts that you see here that you don’t use.
5) Click on the “Add” button, and then choose “Mail”
6) Enter your “display name”—this is that name that appears on all of your outgoing email, click Next
7) Enter your PortONE Internet Email address, click Next
8) Enter the PortONE Internet Incoming and Outgoing Mail Server Names
At the top, you should see the following:
My incoming mail server is a POP3 server
Incoming mail (POP3): pop.portone.com
Outgoing mail (SMTP): smtp.portone.com
7) Your account name will be your Port One Username (your email address without the @portone.com after it), you should see:
Account Name: your PortONE Internet username
Password: enter your Email box password
A checkmark in "remember password" is okay, however, no other box should be checked; click Next
8) Click Finish->Close
Q.What should my SMTP (outgoing) server be set to?
A. smtp.portone.com
Q. What should my POP3 (incoming) mail server be set to?
A. pop.portone.com
Q. How do I set up additional e-mail accounts?
A.
Additional Port One Internet Email accounts may be purchased for only $1.00 per month. Please call us to purchase additional email boxes.
Q. What are pop Locks?
A. Sometimes when you check your e-mail you may get error message saying you have a pop lock. This can be caused by checking your e-mail twice very quickly. When you check your e-mail you are dialing into the pop server so you have to wait for your connection to be closed before you can try to make another connection to the pop server. This connection will take a longer time to disconnect if you have a lot of e-mail messages waiting for you on the server.
Pop locks will usually clear themselves if you wait for 15 or 20 minutes before you check your e-mail again.
If you are still experiencing a problem after 20 minutes please call PortONE Internet for technical support at 1.877.PORTONE
Q. I just received an email with a virus that appears to be from Port One Internet. What is this?
A.
Many of our customers have recently called and e-mailed us in regard to messages that they have received that appear to have been generated by staff@portone.com, theteam@ portone.com, or support@ portone.com, email addresses.
Please note, these emails are *not* coming from our Billing, Support, or Network Administration departments, but are actually being generated by the W32.Beagle.J@mm virus. To read more about the latest viruses click here.
Q. How do I setup my e-mail in Outlook 2002 or Outlook 2003?
A. While you are in the Outlook 2002 or 2003 program, do the following:
1) Click on Tools > E-mail Accounts
2) Select 'Add New E-mail Account' and click 'Next'
3) Select 'POP3' and click 'Next'
4) Enter your name, your complete Port One Internet Email address, Username (just the first part of your e-mail address before the '@' symbol) and Password. Enter the appropriate incoming mail server name pop.portone.com and outgoing mail server name smtp.portone.com. Click 'Next'.
5) Click 'Finish'.
Q.How can I receive my e-mail when I'm away from home?
A. Port One Internet offers an inexpensive Web-based Email Add-on service that allows you to access your Port One Internet Email from any computer with Internet access and a web browser.
Q.How can I change my Port One Internet E-mail address / username?
A.
You can change your username by contacting a Port One Internet Customer Representative Toll-free at 1-877-PORTONE.
Note: There is an 8 character limitation for the username, that is the part of the e-mail address before the "@" symbol. The only characters that are allowed in usernames are lowercase letters, and/or numbers. All usernames must start with a letter.
Q. How can I change my password?
A. Port One Internet Subscribers can change their passwords on-line by clicking here and clicking on the “Change Your Password On-line“ link
Q. Why might I have problems opening attachments in Outlook Express version 6?
A. Outlook Express version 6 contains a "security" feature that may cause you to experience difficulty when you are attempting to open attachments. To bypass this feature, check the following while in Outlook Express:
1) Click on Tools , and then choose Options
2) Click on the Security tab at the top of the window that appears
3) Remove the checkmark from "Do not allow attachments to be saved or opened that could potentially be a virus"
4) Click Apply > Ok
You should now be able to open the attachments.
Q. I keep on receiving the same e-mails over and over again. What can I do to stop this?
A. There may be one piece of Email that is preventing you from downloading all of your Email messages completely. Please call Port One Internet support Toll-free at 1.877.PORTONE.
Q. What will my e-mail address be?
A.
Your Port One Internet Email address will be in the format of: username@portone.com
Your username is the name that you are using to log on to the Internet. This name was set this up with Port One Internet when you subscribed with us.
Q. Why is my mailbox over quota?
A. There are a couple of possible reasons that your mailbox has exceeded its maximum capacity:
1) The Email program you are using may have an option to leave mail on the server enabled. If this is the case, your mail continues to accumulate until your mailbox exceeds the maximum amount of storage space.
2) You may have received message(s) with large attachment(s) that can quickly fill your Email mailbox.
Q. How can I leave mail on the server so I can retrieve mail in multiple locations?
A. Let's say you're using an Email program at home ( i.e., Outlook Express or Netscape Mail) to retrieve your Email, and you would like to be able to view the same messages at the office. You will need to select the option in your Email program at home to "leave messages on the server".
If you're using Outlook Express, while you are in the program:
1) Click on Tools > Accounts
2) Click on the Mail tab at the top of the window
3) Click on your Port One Internet mail account once to highlight it, and then click on Properties
4) Click on the Advanced tab at the top of the window
5) Put a checkmark in "leave a copy of messages on server"
6) Click Apply->Ok->Close
If you're using Netscape 4.7, while you're in the program:
1) Click on Edit > Preferences
2) Click on the '+' next to Mail & Newsgroups and then click on Mail Servers
3) Click on the Edit button next to Incoming Mail Servers
4) Click on the POP tab at the top of the window
5) Put a checkmark in "leave messages on server"
6) Click Ok > Ok
If you're using Netscape 7, while you're in the Mail & Newsgroups program:
1) Click on Edit
2) Click on Click Mail & Newsgroups Account Settings, Click on Server Settings
3) Put a checkmark in "leave messages on server"
4) Click Ok
Q. What is the maximum size of a file that I can send via Email?
A. We recommend that you try not to send any attachments larger than 2-3 megabytes in size.
Q. How do I set up multiple identities for Email in Outlook Express version 5, 5.5, or 6?
A. While you are in Outlook Express:
1) Click on File > Identities > Add New Identity
2) Enter a name for this particular identity (one to represent one of your new email addresses) and click Ok
3) You will be asked if you want to switch to this new identity, click Yes
4) Choose the option to create a new Internet account, click Next
5) Enter your “display name”—this is that name that appears on all of your outgoing email, click Next
6) Enter the new Email address, click Next
7) At the top, you should see the following:
My incoming mail server is a POP3 server
Incoming mail (POP): pop.portone.com ( if adding a Port One Internet Email account)
Outgoing mail (SMTP): smtp.pop.portone.com ( if adding a Port One Internet Email account)
Account name: whatever the first part of the Email address is before the “@” symbol
Password: enter your password for this account
8) Click Next
9) Click Finish
Repeat the steps above for creating each additional account. When you want to switch from one identity to another to check email, click on File > Switch Identity and choose the account that you want to check.
Q. How do I set up my Email in Netscape 7?
A. Open Netscape. In the menu bar, click on Window, and then choose Mail and Newsgroups.
The Netscape e-mail client window will appear. In the menu bar of the e-mail client window, click on Edit and then choose Mail and Newsgroups Account Settings.
In the account settings window that appears, click on the New Account button to create a new account.
The Account Wizard will begin. In the first window, leave the first choice ( Email account) selected, then click Next
In the Identity window that appears next, enter your full name in the Your Name box. In the Email Address box, enter in Port One Internet Email address. Click the Next button.
Make sure POP is selected. Enter the mail server information.
Incoming POP is pop.portone.com.
Outgoing SMTP is smtp.portone.com.
When you're done, click Next
Enter your Port One Internet user name. When you're done, click Next
Enter your Port One Internet as your account name. This name is just a display label for your reference. When you're done, click Next
Click Finish
Q. How do I set up my e-mail in Netscape 4.7?
A. 1) Click on Edit > Preferences
2) Click on Mail & Newsgroups under Categories
3) Click on Identity below Mail & Newsgroups (you may have to click on the ‘+’ sign to be able to see that)
4) Enter your name and email address in the appropriate boxes
5) Click on Mail Servers (under the Categories section again)
6) If anything is in the box for the incoming mail server, click on the Delete button
7) Click on Add. For the incoming mail server, type in: pop.portone.com
8) For server type, make sure you have POP3 entered; enter your Port One Internet username and click Ok
9) Enter smtp.portone.com for the outgoing mail server. Click OK at the bottom.
|
Frequently Asked Questions 
