Q: Everything to know about 56K Modems:
A: http://www.portone.com/56k.html
Q: Does PortONE Internet have a local access number for my area?
A: Chances are, the answer is YES! We cover ALL of Connecticut with 13 phone numbers that collectively give local access border-to-border!
Q. Where can I find a list of Port One Internet’s Nationwide dial up access numbers?
A. We offer NATIONWIDE service covering 80% of the United States.
Q: How do I get a PortONE Internet account? - And when will it be active?
A: Just call our sales office TOLL-FREE at 1.877.PORTONE (1.877.767.8663) and a friendly associate will take your order immediately.
Your account will be active within one business day.
Q: Does PortONE Internet offer a trial period?
A: PortONE Internet offers something better than a trial period, guaranteed customer satisfaction . If you signup with PortONE Internet and are unhappy with our service we will refund your money. If you are not completely satisfied with our service, just send a written cancellation within the first 30 days and get a full refund. This makes choosing PortONE Internet a most secure investment.
Q. How do I set up a dial up connection? (see listed below)
Windows 95/98
1) With the Windows 95/98 desktop displayed
Double-click on the "My Computer" icon on the desktop
2) Inside the open "My Computer" window, double-click the "Dial Up Networking" folder.
3) Inside the "Dial Up Networking" folder, double-click the "Make New Connection" icon.
4) In the first "Make New Connection" dialog box, enter PortONE for the name of the computer you are dialing, click the "Next" button.
5) In the next "Make New Connection" dialog box, enter the PortONE local access phone number that you will be dialing into, click the "Next" button.
6) In the last "Make New Connection" dialog box, verify that PortONE is listed as the name of the connection you are creating, and click the "Finish" button.
7)You should now see a PortONE Icon displayed in the Dial Up Networking folder.
8) To create a short cut to the PortONE Internet dial-up networking icon on your desktop, right-click with your mouse on the PortONE icon,
while holding down the mouse button, drag the icon to any empty spot on your desktop and release the mouse button. A pop-up menu will appear with "Create Shortcut Here" listed on the menu. Left-mouse click on the "Create Shortcut Here" option
9) You now have a shortcut on your desktop. Double-click the shortcut icon to dial into your PortONE Internet service.
10) Double-clicking the PortONE dialer shortcut launches the "Connect To" window. Your PortONE Internet access phone number, User id, and password information fields are displayed here. Here you may verify your login information.
Windows ME
1) Click Start, then Settings, and under Control Panel should be listed 'Network and Dial-up Connections. If not, click on Control Panel. If you still do not see Dial-Up Networking listed, you will need to install it.
Installing Dial-Up Networking
To install Dial-Up Networking, click on Start > Settings > Control Panel. Double-Click Add/Remove Programs and click the Windows Setup tab. Click the word Communications, then click on the Details button below. Find Dial-Up Networking in the list (usually at the top of the list) and click the box next to it to give it a check mark. Now click ok and insert your Windows ME installation cd when prompted. If asked to reboot, go ahead.
After rebooting your computer, click Start > Settings and listed under Control Panel you should see Dial-Up Networking. If not, contact your computer manufacturer's technical support.
2) Click Start > Programs > Accessories > Communications > Internet Connection Wizard. In the window displayed, select the third option and click Next.
3) Select "I connect through a phone line and modem" and click Next
4) In the box under "Telephone Number" enter your Port One Internet access phone number and click Next
5) Enter the User name and password you requested when you signed up with Port One Internet. All letters should be lower case. For privacy reasons your password is replaced by stars. Once those are entered, click Next
6) Erase the generated connection name and type Port One Internet, then click Next
7) The Internet Connection Wizard will ask you if you want to set up an Internet mail account now. Click Yes, and then click Next
8) Enter your Full name in the box next to Display name. This will be the name that appears with your Port One Email address. Click Next
9) Enter your Email address, which will be your user name with "@portone.com" at the end, then Click Next
10) For the incoming mail server field, enter "pop.portone.com", and for the outgoing mail server field, enter “smtp.portone.com”, then click Next
11) Make sure the Account name is the same as your user name and enter your password (lowercase) for your account.
12) If you would like the computer to remember your password for you, check the box labeled "Remember Password." Click Next
13) You’re finished! Click Finish then in the Connect To windows that pops up, click Connect. You will also see an icon of two computers in your system tray next to your clock. They will tell you that you're connected.
To disconnect, right-click on the little computers and select "Disconnect”
Windows 2000
1) To begin the process, click on 'My Computer', then 'Control Panel'. Double-click on 'Network and Dial-up Connections'
2) That will take you to the Make New Connection window. Double-click on 'Make New Connection' to proceed.
3) Click 'Next' on the ‘Welcome to Network Connection’ window to continue.
4) Choose the option ‘Dial-up to the Internet’. Click 'Next' to continue.
5) Choose the option ‘Connect using my phone line. Click 'Next' to continue.
6) Type in the telephone number appropriate for your location.
If you have call waiting, you can disable it by typing "*70,," (without the quotes) directly in front of the telephone number. When you have the phone number typed in, click 'Next' to continue'.
7) Type in your Port One Internet username and password. Make sure that everything has been entered using lowercase. Click 'Next' to continue.
8) Type in Port One Internet for 'Connection name', then click 'Next' to continue.
9) Click 'Finish' to complete the process.
10) When you are ready to connect to the Internet, simply double-click on the Port One Internet icon. If you'd like to make a shortcut to this connection on your desktop, right-click on the Port One Internet icon and then left-click 'Create Shortcut'. Click 'Yes' on the window that will pop up, then you'll be ready to go.
Windows XP and Vista
1) Click on 'Start', and then select 'Control Panel'
2) Windows XP gives you the option to view the Control Panel in "Category View" or "Classic View". Click on "Switch to Classic View" if you prefer this mode. It's on the left side of the Control Panel.
3) Click on Network and Internet Connections
4) This will bring you to the New Connection Wizard window. Click 'Next' to continue.
5) Choose the first option “Connect to the Internet” option, then click 'Next' to continue.
6) Check the second item “Set Up My Connection Manually”. Click 'Next' to continue.
7) Click on the first item “Connect Using a Dial-Up Modem”, then click 'Next' to continue
8) Type in 'Port One Internet for 'ISP Name', then click 'Next' to continue.
9) Type in the telephone number appropriate for your location.
If you have call waiting, you can disable it by typing "*70,," (without the quotes) directly in front of the telephone number. When you have the phone number typed in, click 'Next' to continue'.
10) Depending on your situation, you can choose either option shown. Typically choosing the first option “Anyone’s Use” will be best, because it allows anyone that uses your computer to use this connection. Choose either item then click 'Next' to continue.
11) Type in your Port One Internet username and password. Make sure that everything has been entered using lowercase. It is recommended that you check all three options. Click 'Next' to continue.
12) Check over the information presented on this page. It will reflect the name you chose for your connection, plus any options that you may have chosen. If anything looks incorrect, just use the back button to fix it. You may place a checkmark next to 'Add a shortcut to this connection to my desktop' if you wish.
Click 'Finish' to complete the set up.
13) To connect, simply double-click on the Port One Internet icon. When you connect, make sure that your username and passwords are all lowercase, then hit 'Dial' or 'Connect'.
Q. I'm going to be traveling. Do you have a way for me to connect across the country?
A. Yes! Port One Internet offers NATIONWIDE service covering 80% of the United States.
Q: Do I choose my own Email address? How many characters? How many can I have?
A: Email addresses are available at an additional charge. You may select your own Email address in most cases, but cannot use trademark names (Coke, Sharp and Microsoft), or reserved names such as "alert", "help", etc. The general rule is that you use some combination of your first and last name. You must use at least four characters in your email name and the maximum you will want to select will be 8 characters.
Q: Does PortONE support 56k & V.90 Technology?
A: Yes! We are committed to both K56Flex and the ITU V.90 standard. Our Connecticut network is V.90 and K56Flex compatible and our Nationwide network is V.90 and X2 compatible. This means that if you are using a K56Flex, V.90 or a V.90-upgraded X2 modem, you can connect at 56k-type speeds (40K-50K realistically).
Q. Can I login to Port One Internet on two separate computers?
A: Concurrent connections are not allowed.
Q: I have a 56k modem; will I always get a connection of exactly 56k?
A: This question also applies to 28.8k modems and 33.6k modems. To answer this, remember that PortONE Internet has installed the highest quality equipment available to ensure that you get the best and highest speed connections possible. However, there are many things outside of our control and your control that may prohibit you from connecting at the top speed that your modem claims it can handle. Telephone lines, location, and modem quality all play a part in good connections. No Internet provider can claim that you will have top-speed connections all of the time, but PortONE Internet guarantees that you will get the FASTEST Internet access possible with your equipment.
Q: Why is my computer slow to connect to the Internet?
A: At times, if a Windows 95/98dial up networking connection has manually been created without the settings being corrected, it can cause a slow connection to the Internet.
To check your Windows 95/98 dial up connection:
1) Click on the "My Computer" icon.
2) Click on the "Dial-Up Networking" icon.
3) Right click on your connection icon, and click on properties.
4) Click on the "Server Types" tab.
5) Uncheck "log onto network", "Netbeui", and "IPX/SPX Compatible".
6) Leave enable software compression checked and the TCP/IP checked.
7) From that screen also check the "TCP/IP settings", defaults settings are marked with a black dot next to , "Server assigned IP address", and black dot beside "Server assigned name server address". The bottom two boxes are checked and should be left checked.
8) Click OK, then OK, close out of the Dial-up Networking screen, reboot.
Another issue may be your modem, so make sure the modem drivers are updated; if you are not sure how to do this, please contact your computer's manufacturer.
Q: How do I disable call waiting in my dial up connection?
A:
If your phone line uses a call-waiting feature, you will need to disable it by double clicking on the PortONE dial up Icon that launches the "Connect To" window.
Click on the button "Dial Properties". Click the check box next "To disable call waiting, dial". Select * 70 from the dropdown menu. Click on the Apply/OK buttons to save this change and close the window.
Q: Will I ever get busy signals?
A: Normally, busy signals are not an issue at PortONE Internet. We have a reputation of being the best Internet provider in Connecticut and we are continually adding new equipment to stay ahead of the user demand. Occasionally during abnormal events such as bad weather or important news events, our capacity may become strained for a few moments. If this happens, your software will simply re-dial our servers and you should get on the Net without any trouble.
Q: How long can I stay connected?
A: You can stay connected for up to 250 hours per month, as long as you are interactively doing something (surfing, E-mailing, downloading, etc.) with the account. PortONE Internet personal Internet accounts are designed for enjoyment, therefore we prohibit the use of any servers, as these are normally for business and not for pleasure. Accounts that are idle for over 20 minutes may quietly disconnect. This idle timeout is normal and should not inhibit your Internet experience at all.
Q: How many hours each month can I use?
A: As our standard Dial-up Internet Access is not the same as dedicated access, we offer the following quotas. For residential users, the quota is 150 hours per month (5 hours every day). For commercial clients, the quota is 300 hours per month (10 hours every day). By offering these quotas, we are able to keep our prices low and our service quality high. Unlike most other ISPs, if a user exceeds their quota, we do not cancel or suspend their account, nor do we charge $1.00 per hour over the quota. Instead, we will show a "high use surcharge" on their next renewal notice. The amount of the surcharge is calculated based on the amount of time the user exceeded their quota. If a user is using dedicated access, they will be billed accordingly.
Q: Can multiple people use this account?
A: You must never share your login name and private password with anyone. Your account can be used at work or at home, just not at the same time. However, multiple Email boxes can be shared and used under one main account. It's very important to remember that you are responsible for all charges incurred on your account.
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Frequently Asked Questions
